Privacy Policy

The Sequoias Portola Valley, a Sequoia Living company has created this Privacy Policy to explain our practices regarding the collection, use, and disclosure of information submitted through our Web site located at the URL (the “Site”). By using our Site, you agree to the collection, use, and disclosure of information as set forth in this Privacy Policy. If you do not agree to this Policy, please do not use the Site. This Privacy Policy is the sole authorized statement of our practices concerning the collection, use and protection of personal information through our Site.

We may update this Privacy Policy from time to time. We will notify you of material changes to this Privacy Policy by posting the updated Policy on the Site. We ask that you bookmark and periodically review this page to ensure your familiarity with the current version of our Privacy Policy. You can determine when this Privacy Policy was last revised by checking the “Effective Date of Current Policy” legend at the bottom of this page.

Because we want to demonstrate our commitment to your privacy, this Privacy Policy notifies you of:

What Information We Collect

Our Site may provide online donation forms or other forms, which request personal information such as name, e-mail address, mailing address, telephone number, fax number, and credit card information. Our online form also may provide an opportunity to submit other personal demographic information and to indicate specific Sequoia Living programs of interest to you, if you wish to provide us with such information. The decision to submit such other personal demographic information is entirely voluntary. We may use this information to better understand the attributes and characteristics of those who utilize our Site. We may also use information gathered via our Site to improve our web-based services. We may periodically perform statistical analyses of aggregate user behavior and characteristics in order to measure interest in and use of various areas on our website and to use such information to improve on our website’s ability to serve you better. While such aggregate data and statistics may be shared with strategic partners and other like-minded organizations, our members’ specific demographic and interest information will never be shared with any third parties. For additional information, please refer to the section on Sharing in this document.

How We Use and Disclose Information Collected Online

We generally use the information we collect online for the purposes for which it is provided and to communicate with you about our endeavors. For example, we use your personal information to process transactions that you enter into using our Site (such as donations or correspondence), and to respond to your questions or requests. We may also use your personal information to communicate with you about our organization or one of our communities and fund-raising activities.

We work with third parties who provide services that may include, but are not necessarily limited to, website hosting, data processing and analysis, back-up and security services, and processing of credit card transactions. We may share personal information with these service providers for the purpose of providing these services. Although we seek to require these service providers to protect such personal information, and to use it only for the purpose for which it was provided, we cannot be responsible for third parties’ violations of this Privacy Policy or of any other rights of visitors or consumers that use our Site.

We will provide personal information to law enforcement and other entities when we determine that such disclosure is required by subpoena, warrant, court order, or other applicable law or process.

Correspondence Practices

We may request contact information when a user accesses certain pages on our Site, such as name, e-mail address, mailing address, and telephone number. We may use this information to send newsletters, marketing materials or other information about Sequoia Living events and activities, local volunteer opportunities and donation appeals, depending on contact preferences you select.


In order to make a donation on our Site, a user may need to first complete a donation form, for which the user must provide name, address and financial information (credit card number, security code and expiration date). This information is used for billing purposes and to provide donation receipts. If we have trouble processing a donation, we may use this contact information to get in touch with the donor. This information will be also used to send the user a tax receipt and or letter. We use a credit card authorizing and processing company, Elavon, to complete one-time on-line donations.

IP Addresses

Our Site automatically collects an IP address from all visitors to our Site. An IP address is a number that is automatically assigned to your computer when you use the Internet. We use IP addresses to help diagnose problems with our server, administer our Site, analyze trends, track users’ movement, gather broad demographic information for aggregate use in order for us to improve the Site, and deliver customized, personalized content. IP addresses are not linked to personally identifiable information.

Use of “Cookies”

Our Site may use cookies to enhance your experience while using our Site. Cookies are pieces of information that some Web sites transfer to the computer that is browsing that Web site and are used for record-keeping purposes at many Web sites. Use of cookies makes Web-surfing easier by performing certain functions such as saving your passwords and your personal preferences regarding your use of the particular Web site.

Your browser is probably set to accept cookies. However, if you prefer to not receive cookies, you can alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our Site will not function properly when you view them.


We take measures designed to prevent unauthorized intrusion to the Site and the alteration, acquisition or misuse of personal information. For example, our Site use SSL (Secure Socket Layer) encryption to help protect the security of information submitted online to the Senior Services for Northern California. SSL is a coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. Unfortunately, however, no data transmission over the Internet is 100% secure. While we strive to protect your information, we cannot ensure or warrant the security of such information.

Other Web sites

Our Site contains links to other Web sites. Please note that when you click on one of these links, you are entering another Web site for which Sequoia Living has no responsibility. We encourage you to read the privacy statements on all such sites as their policies may be different than ours.

Our Sites are not directed to children and we do not knowingly collect personal information from individuals under eighteen years of age.

Offline v. Online Practices

This policy applies solely to our collection, use and disclosure of personal information obtained online through our Site, and does not apply to any of our practices conducted offline.

How You Can Update or Correct Your Personal Information

You may update your personal information at any time by sending an e-mail to, or by contacting us by telephone at 415-202-7800. If supporters wish to correct any of their giving information (correct name misspelling, note a new address or name change, etc.), simply send an email to us at

How to Unsubscribe

All e-mailed communications from Sequoia Living provide information on how to unsubscribe quickly and easily. Those wishing to opt out of receiving e-mailed communications from Sequoia Living (“do not contact”) can simply contact us directly at or via phone at 415-202-7800.

Questions or Concerns Regarding Our Privacy Policy?

We are interested in answering your questions or hearing any concerns regarding our Privacy Policy. To contact Sequoia Living, send an e-mail to Please reference this Privacy Policy in your subject line. If you wish to contact us by mail or by phone, here is our contact information:

Sequoia Living
1525 Post Street
San Francisco, CA 94109
Tel: 415-202-7800
Fax: 415-922-2338

Effective Date of Current Policy: 9/9/2011

Main Office Telephone:

(650) 851-1501

For more information or to schedule a personal tour, please contact our Marketing Team.

The Sequoias Portola Valley
501 Portola Road

Portola Valley, CA 94028

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